Refund & Cancellation Policy

 

EduNova Academy PK aims to provide high-quality educational courses and services. This policy outlines conditions for requesting a cancellation or refund.

 

By purchasing from EduNova Academy, you agree to this policy.



1. Course Purchases

 

Students should review:

 

 

    • Course description

 

    • Contents

 

    • Duration

 

    • Requirements

 

    • Learning materials

 

    • Price

 

    • Access period

 

    • Information on enrollment/payment page

 

 

Access may begin after purchase.



2. Refund Eligibility

 

Request a refund within 7 days if the student has not accessed or completed the materials.

 

Eligibility depends on:

 

 

    • Time since purchase

 

    • Content accessed

 

    • Downloaded materials

 

    • Assessment activity

 

    • Issued certificates

 

    • Whether the course is digital and consumed

 



Non-Eligible Situations

 

Refunds may not be available if:

 

 

    • Over 7 days passed since purchase.

 

    • Course has been significantly completed.

 

    • Materials accessed/downloaded.

 

    • Account shared with others.

 

    • Certificate issued or course completed.

 

    • Request is for change of mind after access.

 

    • Suspended/removed due to violation of Terms.

 

 

This policy does not remove legal rights.



3. How to Request a Refund

 

Contact EduNova Academy with:

 

 

    • Full name

 

    • Email address

 

    • Course name

 

    • Date of purchase

 

    • Order info, if available

 

    • Reason for request

 

 

Additional verification may be required.



4. Refund Review

 

Upon receiving a refund request, EduNova Academy may review:

 

 

    • Purchase record

 

    • Date of purchase

 

    • Course access

 

    • Download activity

 

    • Assessment activity

 

    • Certificate status

 

    • Reason for request

 

 

A decision will be communicated after the review.



5. Approved Refunds

 

Refunds will be processed through the original payment method, depending on the provider’s timeline.

 

EduNova Academy is not responsible for bank delays.



6. Course Access After Refund

 

Access to courses may be revoked upon refund approval. Unauthorized use may violate Terms and Conditions.



7. Duplicate or Accidental Payments

 

Contact us for accidental duplicate purchases for a potential refund.



8. Technical Problems

 

If technical issues hinder access, contact us before requesting a refund. We may offer solutions or consider a refund if unresolved.



9. Course Cancellation by EduNova Academy

 

For course cancellations before delivery, students may receive a full refund or transfer to an equivalent course.



10. Changes to a Course

 

EduNova Academy may modify courses without refund eligibility unless changes materially impact the service.



11. Promotional Offers

 

Discounted courses may have additional conditions; general refund rules apply unless stated otherwise.



12. Free Courses

 

Free materials and courses are generally not eligible for refunds.



13. Account Misuse

 

Access may be suspended for sharing credentials, providing unauthorized access, or other violations. No refunds if terminated due to violations.



14. Payment Provider Charges

 

Refund amounts may be affected by provider charges, but EduNova Academy won’t unlawfully deduct fees.



15. Cancellation Before Course Access

 

Students may request cancellation and a refund if they contact us before accessing the course.



16. No Guaranteed Outcomes

 

Refunds cannot be based solely on failure to achieve specific academic or professional outcomes.



17. Policy Exceptions

 

Exceptional circumstances may be considered on a case-by-case basis, but are not guaranteed.



18. Policy Changes

 

EduNova Academy may update this policy, with changes posted here and effective upon publication.



19. Contact Us

 

For inquiries, contact EduNova Academy using our provided information.